What is your return policy?

If you are not 100% satisfied with your order, I will happily issue you a refund. Please email me with your intention to return within 7 days of receiving your product. Returns must be shipped within 1 week of receiving return shipping instructions. 

PotteryAdventures is not responsible for shipping fees if you receive an item you don't like. This includes but is not limited to glaze or form preference.

Unless you are returning or exchanging an item that arrived defective or damaged, you will be responsible for shipping costs. Please note that the responsibility for safely getting breakable items back to me falls on you. I’m unable to exchange items that are returned to me in anything less than like-new condition so if the item is damaged in transit, you will not receive any refund. Bring your returns to a trusted shipper to pack the items if you're worried about your packaging skills. The cost of shipping is non-refundable and will not be comped.

What is your shipping policy?

All ready-to-ship pottery will be sent out within 2 days. If you ordered pieces that I need to make it will take approximately 3-4 weeks after order placement unless we discussed otherwise. 

Shipping within Europe: I ship with UPS or DHL.

International shipping to the US: I ship with UPS.

PLEASE NOTE: The payment of duties, taxes and other fiscal charges are not included in the shipping rates and if applicable are the responsibility of the customer.

What if my pottery is damaged during shipping?

I ship insured. In case the pots are damaged, take as many pictures as possible of the damaged box and goods and we’ll work it out.

Do you ship internationally?

Absolutely. I offer priority shipping, depending on destination it will take 2-14 days. Delays at Customs can lengthen the period, please understand that this is beyond my control.

PLEASE NOTE: The payment of duties, taxes and other fiscal charges are not included in the shipping rates and if applicable are the responsibility of the customer.

Do you ship to the US?

PLEASE NOTE: The payment of duties, taxes and other fiscal charges are not included in the shipping rates and if applicable are the responsibility of the customer.

Shippingcosts depend on the total weight of the order.

Up to 4.40 lbs / 2 kg: € 38.00

4.40 lbs/2 kg up to 11 lbs/5 kg: € 65.00

11 lbs/5 kg up to 22 lbs/10 kg: € 130.00

You have to choose the the correct shipping amount at checkout. At this point as small business owner I cannot afford an automated shipping calculations tool. Below I give some examples of what will fit in a package up till 4.4lbs. Please don’t hesitate to contact me if you have questions or you want help with choosing the right amount based on your cart.

Example 1: 4 small plates

Example 2: 3 cups

Example 3: 2 cups and 2 small plates

Example 4: 2 mugs and 1 small bowl

Example 5: 3 small trays

Example 6: 2 small trays and 1 mug

Example 7: 2 small trays and 2 small bowls

Example 8: 4 small bowls

Shipping within Europe

Shippingcosts depend on weight and country:

Netherlands, Belgium, Denmark: starting at € 8,50

France and Hungary: starting at € 12,50

Portugal and Sweden: starting at € 12,00

United Kingdom, Norway, Finland: starting at € 17,00

Can I pick-up locally?

Yes, select “local pick-up” when checking out. Only available if I have an event scheduled in your neighbourhood. Please contact me beforehand.

Do you offer returns and exchanges?

Yes. If for whatever reason the pot doesn’t meet your expectations contact me to discuss possibilities. Keep in mind that all my pieces are handmade and unique.

Are your products microwave and dishwasher-safe?

All my items are microwave and dishwasher-safe. Even oven safe if you heat it slowly.

Do you offer custom orders?

Every now and then I do take commissions. Commissions should be in the range of my work. Contact me and we can discuss possibilities.

Do you offer classes?

I do not offer classes.

Do you offer sets?

All my pots are available in sets. Contact me to discuss possibilities.

Do you offer wholesale?

Sorry, no wholesale.

Are all of your products really handmade?

Totally, from start to finish.

What materials are your products made out of?

I use stoneware clay. This is - after firing- pretty strong clay. Stronger than earthenware and a little less than porcelain. The clay I use has a warm white finish after firing.

Are your glazes lead-free?

Definitely.